These terms govern your engagement with MBT Africa Holding (Pty) Ltd trading as Absolute Visas. By instructing us, submitting a lead enquiry or paying our service fee, you agree to be bound by these terms.
1. Nature of our service
We provide administrative assistance with visa applications — including form completion, document preparation, appointment booking, submission and tracking. We are not an embassy, consulate, the South African Department of Home Affairs, or any other government authority. We are not a law firm and do not provide legal advice. Where formal legal advice is required, we will refer you to an admitted attorney or registered immigration practitioner.
2. Client responsibilities
- Provide accurate, complete and truthful information and documents.
- Disclose any prior visa refusals, criminal record or immigration issues.
- Pay all government, embassy and VAC fees in addition to our service fees.
- Attend biometrics, interviews and medicals on the dates scheduled.
Submission of false, forged or misleading documents will result in immediate termination of our engagement, forfeiture of fees paid, and where appropriate, reporting to the relevant authorities.
3. Fees
Our service fee is quoted separately and is payable upfront unless otherwise agreed in writing. Embassy, consular, VAC, courier, translation, attestation and biometrics fees are not included in our service fee and are payable by you.
4. No guarantee of outcome
The decision to grant, refuse, delay or revoke a visa rests solely with the issuing embassy or immigration authority. We cannot and do not guarantee approval, processing time, or any particular outcome. Estimated processing times shared by us are published by the relevant authority and may change without notice.
5. Refunds and cancellation
Please see our Refund & Cancellation Policy.
6. Limitation of liability
To the maximum extent permitted by law, our total liability arising from or in connection with our services shall not exceed the service fee paid by you for the specific application giving rise to the claim. We are not liable for indirect, consequential or special damages, including loss of travel arrangements, accommodation costs, missed events or business opportunities.
7. Force majeure
We are not liable for delays or failures caused by events outside our reasonable control, including embassy closures, strikes, pandemics, changes in immigration policy, system outages at VFS/TLS/DHA, war, civil unrest or acts of government.
8. Intellectual property
All content on this website — text, images, branding and design — belongs to us or our licensors and may not be copied, reproduced or distributed without prior written consent.
9. Governing law and jurisdiction
These terms are governed by the laws of the Republic of South Africa. The parties consent to the non-exclusive jurisdiction of the Magistrate's Court for the district of Johannesburg, and the High Court of South Africa (Gauteng Division) where appropriate.
10. Contact
MBT Africa Holding (Pty) Ltd • info@absolutevisas.com • +27 11 123 4567
