This policy applies to all engagements with MBT Africa Holding (Pty) Ltd trading as Absolute Visas and should be read alongside our Terms of Service. It is intended to comply with the Consumer Protection Act 68 of 2008 (CPA).
1. Government and third-party fees
Embassy, consular, VFS/TLS, biometric, courier, translation and attestation fees are paid to third parties on your behalf and are strictly non-refundable once paid, regardless of the application outcome.
2. Our service fee
- Before work has commenced — full refund less a 10% administration charge.
- After consultation but before submission — 50% refund of the service fee.
- After submission to the embassy / VAC — service fee is non-refundable, as the work has been performed.
3. Visa refusals
A visa refusal by the embassy is not grounds for a refund of either government fees or our service fee, as the decision is outside our control. Where we have made a demonstrable error in the preparation or submission of your application, we will re-lodge the application at no additional service-fee cost (you remain responsible for any new government fees).
4. Cancellation by the client
You may cancel an engagement at any time by written notice to info@absolutevisas.com. Refunds will be calculated according to section 2 above.
5. Cancellation by us
We reserve the right to terminate an engagement and refund unused fees if we discover that information or documents provided are false, if there is a conflict of interest, or if the client conducts themselves abusively toward our staff.
6. Refund processing
Approved refunds are paid by EFT to the original source of payment within fifteen (15) business days of approval.
7. Disputes
If you are not satisfied with how a refund request has been handled, you may escalate to the National Consumer Commission or an applicable industry ombud. We will engage constructively with any such process.
